Privacy policy · OptiSkul

This policy explains what information OptiSkul collects, why, how we protect it, and the choices you have. It covers this website and the OptiSkul system used by schools. We handle personal data in line with Ghana's Data Protection Act, 2012 (Act 843).

1. Who we are

OptiSkul provides an online school management system to schools in Ghana. In this policy, "we" and "us" means OptiSkul. You can contact us using the details at the end of this page.

2. Schools' records and our role

Each school decides what information it keeps about its pupils, parents and staff, and is responsible for it. For those records, OptiSkul acts on the school's behalf and only processes them to run the service for that school.

If you are a parent, pupil or staff member and have a question about your records, please contact your school first. We will help the school answer you.

3. Information we collect

From this website: the details you enter when you request a quote, a demo, demo logins or a sales rep role, such as your name, school, phone number, email address, town and message.

From schools using OptiSkul: the records the school enters, which may include pupils' names, classes, attendance, marks and report cards; parents' and guardians' contact details; staff details, salaries and payroll information; fee invoices and payments; gate pick-up and drop-off records; and health information the school chooses to record.

Automatically: basic technical information such as your device type and the pages you visit, kept in our server logs for security.

4. How we use information

To run the OptiSkul service for each school.

To reply to your quote, demo or sales rep request.

To send messages the school asks for, such as receipts, reminders and gate alerts.

To keep the system secure, fix problems and improve it.

To meet our legal and accounting duties.

We do not sell personal information, and we do not use pupils' information for advertising.

5. Children's information

Most pupils are children. Their information is entered and controlled by their school, and we only use it to provide the service to that school. Parents can see their own children's information through the parent app.

6. Payments

Online fee and subscription payments are handled by Paystack. Card and Mobile Money details are entered on Paystack's secure pages; OptiSkul does not see or store card numbers or PINs.

7. Who we share information with

Only with the service providers we need to run OptiSkul: our cloud hosting provider, Paystack for payments, and our SMS and email providers to deliver messages. They may only use the information to provide their service to us.

We will also share information where the law requires it.

8. How we protect information

Every school has its own separate database and files. All connections use encrypted HTTPS. Staff, parents and pupils each see only what their role allows. Payments and other sensitive actions need approval, and the data is backed up every day.

Our servers may be located outside Ghana, with providers that keep strong security standards.

9. How long we keep information

A school's records are kept for as long as the school uses OptiSkul. If a school leaves, we can give it a full copy of its data, and we delete it from our servers after an agreed period. Website enquiries are kept for up to two years unless you become a customer.

10. Your rights

You may ask to see the personal information held about you, ask us to correct or delete it, or object to how it is used. For school records, please contact your school first. If you are not satisfied with our answer, you may complain to Ghana's Data Protection Commission.

11. Cookies

We use only the cookies needed for the site to work, such as keeping you logged in and protecting forms. We do not use advertising cookies.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

13. Contact us

For any question about this policy or your information, contact OptiSkul: